Features

Your customer's business success depends on their IT infrastructure. And they need a well managed service solution to deliver proactive services that will not only keep their network up and running, but running effectively and efficiently. ATS' iTWatch Managed Services packages provide increased performance, security and reliability-immediately.

Quick Response:

• ATS can monitor what issues are affecting your customer's network and will respond before they become critical
• Automatic alert dispatch to ATS guarantees a quick response to problems at your customer's site

Security Monitoring:

• Alerts ATS on attempted network access by unauthorized users
• Software content control allows your customer to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and Spyware
• Extensive security reporting gives your customers a bird's eye view of the entire network's security
• Patch inventory ensures your customer's operating systems are up-to-date and not exposed to vulnerabilities

Graphical Performance Reporting:

• Scheduled executive reporting, automatically generated and sent directly to you or your customer's email address
• Easy to understand graphical reports with "un/acceptable threshold" lines
• Capacity management and upgrade planning made simple

On-Demand Management & Communication:

• ATS can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
• If an issue arises that requires onsite assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
• Network services monitoring and alerting (POP3, HTTP, FTP and others)
• Very low bandwidth requirement-does not slow down your customer's network response time with issues that are affecting your network, and will respond before they become critical

Detailed Site Level Inventory:

• Up-to-date hardware, software and path information-automatically collected. 100% accurate - can be used for insurance claims in case of flood, fire or theft